Shipping policy

Shipping Policy

Last Updated: [07-06-2026]

Thank you for shopping with Kevixa. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 7 days after they are placed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons, sales events, or high order volumes, processing times may be slightly longer.

If there is a significant delay in processing your order, we will notify you via email or phone.

Shipping Methods

We offer the following shipping options:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD) (if available)

Available shipping methods may vary depending on your delivery location and the products ordered.

Shipping Charges

Shipping charges are calculated at checkout and displayed before payment.

Current shipping rates:

  • Prepaid Orders: [Free Shipping on prepaid orders and ₹30 on COD Orders]

  • Cash on Delivery (COD): [₹30]

  • Express Shipping: [₹100]

  • International Shipping: [Calculated at Checkout]

We may offer free shipping promotions from time to time. Any applicable shipping discounts will be displayed during checkout.

Delivery Timeframes

Estimated delivery times are:

  • Metro Cities: [4-5 days]

  • Non-Metro Cities: [7-14 days]

  • Remote Areas: [7 days]

  • Express Shipping: [2 days]

Please note that delivery estimates are not guaranteed and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking information.

Tracking details may take up to [24-48 HOURS] to become active after shipment.

You can track your order using the tracking link provided in your shipping confirmation message.

Delivery Delays

While we strive to meet estimated delivery times, delays can occasionally occur due to:

  • High order volumes

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Remote location delivery constraints

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for redelivery or address correction.

Kevixa is not responsible for orders delayed or lost due to incorrect shipping information provided by the customer.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability, courier restrictions, or incorrect address details, the courier may make additional delivery attempts.

If the package is returned to us, we may contact you to arrange reshipment. Additional shipping fees may apply.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within [7 DAYS] of the expected delivery date.

Please include:

  • Order Number

  • Photos of the package (if damaged)

  • Description of the issue

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

International Shipping

We currently:                                                                                                                      Do Not offer international shipping.

If international shipping is available:

  • Delivery times vary by destination.

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

  • Kevixa is not responsible for delays caused by customs clearance procedures.


 

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Email: kevixaonline@gmail.com